Expert partners for big projects
We help organisations land high-stakes projects. From ambition to action, strategy to execution, we make change happen.
What we do
We work with business leaders to make change happen
When you’re leading change in a purpose-led organisation, there are many moving parts. We partner to align communication, engagement and delivery.
Our superpower
We clear the path for progress
Big projects often fail in the messy middle. Priorities shift, timelines tighten, teams get stretched and ideas lose momentum. That’s where we come in – keeping people aligned, removing barriers and staying close until change takes hold.
How we add value
From strategy to execution, we manage every step
We make it our business to see projects through, from first brief to detailed planning and on-time delivery. We're here to get you there.
Plan
Understanding your context, building strategies that account for real-world constraints and getting the right stakeholders engaged from the start.
- Business case development
- Project planning and governance
- Business requirements
- Stakeholder consultation and research
- Communication and marketing strategy
- Agency recruitment and management
Navigate
Staying embedded as things evolve, spotting problems early and making adjustments that sustain the momentum when challenges emerge.
- Operational change
- Stakeholder engagement
- Issues and risk management
- Agency collaboration
- Timeline and budget management
- Evidence-based decision-making
Deliver
Getting hands-on with implementation, building capability as we go and staying the course until change sticks in your organisation.
- Internal and change communication
- Integrated marketing and campaigns
- External and stakeholder communication
- Improved customer and digital experiences
- Brand development and rollout
- Content strategy and development
- New operational processes
- Sponsorship and partnership programs
- Training, advice and team support
Plan
Understanding your context, building strategies that account for real-world constraints and getting the right stakeholders engaged from the start.
- Business case development
- Project planning and governance
- Business requirements
- Stakeholder consultation and research
- Communication and marketing strategy
- Agency recruitment and management
Navigate
Staying embedded as things evolve, spotting problems early and making adjustments that sustain the momentum when challenges emerge.
- Operational change
- Stakeholder engagement
- Issues and risk management
- Agency collaboration
- Timeline and budget management
- Evidence-based decision-making
Deliver
Getting hands-on with implementation, building capability as we go and staying the course until change sticks in your organisation.
- Internal and change communication
- Integrated marketing and campaigns
- External and stakeholder communication
- Improved customer and digital experiences
- Brand development and rollout
- Content strategy and development
- New operational processes
- Sponsorship and partnership programs
- Training, advice and team support
How we work
Think of us as an extension to your team
We work with you, from the inside – close enough to understand your world and fully committed to your goals. We stay until the job’s done and your team is confident to keep moving forward.
Clients
Kind words
Our story
Twofold isn’t just a name. It’s how we work. Two perspectives sharpen ideas. Two skillsets balance strategy and delivery. Two minds stay curious, ask questions and see what others might miss.
When you work with Twofold, you get two highly experienced professionals with deep expertise across strategy, communication and delivery. Partners who bring double the clarity and momentum to your most ambitious work.
Our partnership began in 2016 leading communication for a high-stakes digital health transformation. It grew through major mergers and leadership roles across communication and brand teams. In 2023 we started Meri Communication before rebranding as Twofold in 2025.
Emma Mellon
Emma specialises in brand, content and digital strategy for organisations navigating complex change. She brings more than 20 years' experience in health, government, utilities, legal and regulatory sectors.
She partners with executives to design systems and frameworks that build trust and engagement. She expertly bridges the gap between strategic intent and seamless execution, leading with energy to build strong teams and outcomes.
Emma holds a Bachelor of Journalism and Graduate Certificate in Business Communication from Queensland University of Technology.
Laura Richards
Laura brings people together around change. She has worked across government, health and social impact sectors, aligning teams, engage stakeholders and moving with confidence through complexity.
With more than 20 years’ experience in communications and marketing, Laura combines strategic insight with strong relational instincts. She has held board-level leadership positions and brings structure, clarity and momentum to every project she leads.
Laura holds a Bachelor of Arts (Public Relations) from RMIT University.
